1. Question: Why should I do business with Cartronics?
    • Answer: Since 1982, Cartronics has offered the very best quality products and installation staff in Nashville, and the Middle Tennessee area. We specialize in providing the highest quality customer service and installation expertise in the industry and strive to achieve 5-star satisfaction with every customer experience. We also handle the manufacturer’s warranty for every product we sell to make sure every one of our customers are well taken care of long after the sale takes place.
  1. Question: Do you have financing options available?
    • Answer: We offer two forms of financing; Mesa Money, which is a 6 month same as cash financing and Progressive, which is a no credit needed payment plan option. For more information about Cartronics financing options click here.
  2. Question: What does the manufacturer warranty cover?
    • Answer: Warranty policies can vary by manufacturer. Generally, if a product fails within the first 30 days of purchase we are able to exchange the product over the counter. Beyond 30 days, products usually must be sent to the manufacturer for warranty repair. If the product was purchased from and installed by Cartronics, the labor to remove and reinstall the product is covered under warranty as well. We will also ship the product to the repair facility for the customer at the customer’s shipping expense. Repair times vary and can take upwards of 4-8 weeks. Cartronics also offers a Product Replacement Plan, which goes above and beyond the manufacturer’s warranty, allowing a defective unit to be exchanged with a brand new model within a period of 3 or 5 years. Please click here for more information on our Product Replacement Plans.
  1. Question: Does Cartronics offer any kind of extended warranty option?
    • Answer: Cartronics offers a Product Replacement Plan, which goes above and beyond the manufacturer’s warranty, allowing a defective unit to be exchanged with a brand new model within a period of 3 or 5 years. We even offer a plan that will allow us to replace products that have been physically abused. (Including vehicle accidents, moisture damage, or misbehaving children!) Please click here for more information on our Product Replacement Plans.
  1. Question: Will installation of aftermarket products void my factory warranty on my vehicle?
    • Answer: According to the Magnuson-Moss Warranty Act, a vehicle manufacturer cannot void the warranty of your vehicle due to an aftermarket part unless they can prove that the aftermarket part was the cause of or contributed to the failure of the vehicle (15 U.S.C. 2302 (C)). This is why it is very important to have your vehicle worked on by MECP Certified professionals such as the technicians employed by Cartronics.
  2. Question: Will you install products that I purchase from somewhere else?
    • Answer: We will install provided products on a case by case basis. However, any product that you bring in, we can not provide a warranty for.
  3. Question: Do you offer off-site technical work?
    • Answer: In some cases, we can offer off-site work if we are fully staffed. Customers are encouraged to call and schedule an appointment with advanced notice. A service call fee is required for all off-site work, relative to the proximity of the installation site from our store location.

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